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Frequently Asked Questions

Delivery & Payment

Payment methods
You can pay quickly and securely online using iDeal, Bancontact, Klarna (pay later), PayPal, Credit Card, Apple Pay, Google Pay, or Bank Transfer. On your statement, you may see our name "Strex", our company name "SBD Trading B.V.", or the name of our payment processor "Shopify Payments / SP".

All our prices include VAT. VAT is charged based on the applicable rate in the country of shipment.

Business orders
Please contact our business customer service for a custom quote. Email is the fastest way to get help. Send the desired products, quantities, and contact details to zakelijk@strex.nl and we will send you a custom quote as soon as possible. Of course, it is also possible to order directly via the website.

Intra-Community delivery / ICL
For business customers outside the Netherlands who wish to place an order, it is possible for us to reverse the VAT (intra-Community delivery / ICL). If you wish to make use of this, please contact our business customer service via email at zakelijk@strex.nl or via our contact form. This is only possible before the order has been placed. Once an order has been placed, we unfortunately cannot retrospectively apply ICL.

Return

Returns
You have 30 days after receipt to return an order without providing a reason. After notification, you have another 14 days to actually ship the package. Please contact us in advance via info@strex.nl or our contact form to register the return – we cannot process returns without registration.

Please send the product back in its original condition and packaging to:
SBD Trading B.V., Van der Landeweg 7, 7418HG Deventer

You will receive a refund of the full order amount, including shipping costs, within 14 days. The return shipping costs (approx. €6.95) are at your own expense. Should the product be damaged or the packaging be more damaged than is necessary to try the product, we may pass on this depreciation of the product to you. Please handle the product with care and ensure it is well-packaged when returning it.

Return form

Exchanges
Exchanges are possible. Please contact us via info@strex.nl. Return shipping costs are at your own expense.

Provided an incorrect delivery address?
Please contact us as soon as possible, and we will try to change the order for you.

Warranty & Repair

Standard warranty
You receive a minimum of 2 years' warranty on manufacturing defects for most products. Your product should not break during the first 1 year of normal use. After inspection, it will be determined whether your product can be repaired. If this is not the case, a new unit will be supplied.

User damage excluded
If the product no longer functions properly due to the way in which you have used it, it is excluded from the warranty. An example of this is if you have dropped the product in water while the product is not waterproof.

Repair costs
If your product breaks within the warranty period due to a manufacturing defect, the repair is of course free of charge. In the case of a manufacturing defect, your product breaks during normal use while you were not doing anything unusual. Only the shipping costs to us are at your own expense.

Registering a repair
To make a claim under the manufacturer's warranty, you can contact us via info@strex.nl or via our contact form

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